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S L Fritz Consulting LLC

Enterprise Application Consultancy

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Enterprise Application Deployment Issues Management

The capture point for go-live activities, in addition to post-live enhancements, is a central hub for capturing issues and modification requests.  It provides for, and is well aligned with, the enterprise support strategy.

 

Issues Management (IM) solutions supplement the tools traditionally used in a help desk environment.  IM provides for the capture, distribution, and follow-up required of any on-going support model.

 

 


Although there a number of solutions in this business process space, Jira has proven to be a full featured application.

 

  • Bugs, enhancements, request, suggestion management
  • Resource, skills assignment
  • Trouble ticket creation avoidance
  • Closed loop process management ranging from;
    • Issue capture
    • to assignment
    • to rejected
    • to progress tracking
    • to resolution
    • to reopen
    • to solved
  • Project work break down structure synchronization
  • Automated task delegation
  • Work load forecasting and collaboration with design and development teams
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