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S L Fritz Consulting LLC

Enterprise Application Consultancy

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Change Control Management


Change control is broken down into three parts.


First: The ability to implement changes to the production environment.  This involves a well-structured development environment, testing environment complete with a full complement of testing data, pre-production landing zones, and a parallel break-fix environment where support groups can sample and repair quickly.  If the deployment is using a pilot model, both the old and new instances must be maintained.  In short, application environment controls.


Second: A well-defined set of procedures that document and guide the deployment.  This requires the establishment of a technical review board, deployment plans, back out plans, and success criteria and metrics.  In short, process and procedures.

 

Third: Enhanced support modeling.  Foremost, support during the initial hours following an enhancement being released.  This should include a beta/release command and control center prepared to address performance and process issues in real-time.  In short, monitoring.


The help desk as well as the third party level 2 and 3 agents must become aware of the changes.  The training and education of the user community, super user populations, daily operating procedures, down time procedures, and changes to the application availability schedule.  In short, training.