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S L Fritz Consulting LLC

Enterprise Application Consultancy

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Computer Telephony Integration – Interactive Voice Response

 

Leveraging the technologies available to a hospital and clinic provides another patient relationship management tool to better serve.

In its simplest form, an outbound call solution notifies patients of upcoming appointments.  Well-crafted scripts, timelines, and retries, offer the patient a better quality of care.

Several sophisticated offerings are available;

·         Outbound call campaigns

Education seminars

Medical alerts

Appointments

Prescription pickup

·         On Line Store

            Order status

·         Inbound call management

            Appointment management

            Test results information

            Off hours call routing

·         Patient information

            Insurance management

            Contact information

            Payment options

                        Credit cards

Debit Cards

ACH

·         Fax management

            Outbound facsimile management

            Inbound facsimile to patient records

·         Meaningful Use

            Compliance with measures

·         Alternate media follow-up

            Email follow-up

            Security and verification systems